FAQ
GENERAL
Where are you based?
As of March 2026 we are now based in Vancouver, British Columbia. All design and production is done locally.
Where can I shop your vintage collections?
We periodically offer vintage collections, available to shop online.
Follow us on Instagram for the most timely information on new collection arrivals. Purchases can be made through Instagram and shipped to you.
Ordering
How long until my order ships?
Our garments are made-to-order. Please allow a 3 week time window before your order ships for production.
What size should I buy?
Please contact us for any sizing or fit inquiries. Finding the perfect size online can be daunting - we are more than happy to help guide you.
Do you offer custom sizes?
If a size you are interested in is not currently listed as available, please contact us. We would be happy to grade a custom size.
Shipping, Returns & Exchanges
What is the shipping policy?
All in-stock styles will be processed within 1-3 business days. When your order ships, you will receive an email with a tracking number.
Do you ship overseas?
Yes, we ship internationally. You will see the shipping options available at checkout.
What is the return policy?
All our garments are made-to-order. At this time, we offer returns for store-credit only.
Please request a return for store credit within 7 days of receipt.
After 7 days of receipt, all sales are final.
GENERAL INQUIRIES:
info@cvetpreri.com
