CUSTOMER SERVICE

FULFILLMENT

All Cvet Préri collection pieces are made-to-order. Please allow up 3 weeks after purchase date for production before shipment.

SHIPPING

All in-stock styles (including vintage items) will be processed within 1-3 business days. When your order ships, you will receive an email with a tracking number.

All items are shipped using USPS. If you would like your item to arrive sooner than standard post, or would prefer a different carrier, please contact us.

Standard shipping does not include insurance. We are not responsible for damage that may occur during shipping. The risk of lost or missing packages will pass to you upon delivery of goods to the carrier. The customer is responsible for filing any claim with carriers for damaged or lost shipments.

INTERNATIONAL

International orders may incur additional import duties and taxes at customs depending on the country you reside. The customer is responsible
for the payment of these additional fees. We must abide by all international import/export laws and therefore cannot change the value
of an order on commercial invoices. Please contact your local customs office for additional information.

TAXES

Residents of Missouri will pay a state tax on their purchase of 4.225%.

RETURNS

All our garments are made-to-order. At this time, we offer returns for store-credit only.

Please request a return for store credit within 7 days of receipt. After 7 days of receipt, all sales are final.

Unless otherwise noted, all vintage and secondhand items have been previously owned. Slight irregularities and imperfections may occur in vintage and secondhand items.

Please do not hesitate to contact us with any questions before ordering at info@cvetpreri.com.

SIZING

Please contact us for any sizing or fit inquiries. If a size you are interested in is not currently listed as available, please contact us at info@cvetpreri.com - we would be happy to grade a custom size.

PRIVACY

The information you provide is only used to process your order and is one hundred percent confidential.

HEALTH/SAFETY

Within our private studio we are closely following all guidelines from the CDC. This includes frequent hand washing, regular disinfecting of surfaces, and immediate removal of masks upon re-entry. All employees
have opted to be fully vaccinated for Covid-19.

Customer Service Inquiries:

info@cvetpreri.com